GuidesGuestlist & Orders

Guestlist & Orders

Run purchase support and check-in operations from one place.

Orders workflow

Use Guestlist > Orders to:

  • locate customer purchases quickly
  • verify payment and order status
  • troubleshoot buyer complaints with order-level context

Tickets workflow

Use Guestlist > Tickets to:

  • verify valid ticket issuance
  • confirm attendee details before entry
  • support gate teams with search and validation

Complimentary workflow

Use Guestlist > Complimentaries to:

  • issue single complimentary tickets
  • issue bulk complimentary tickets
  • review audit history of complimentary access

Keep a shared support playbook so all operators follow the same escalation and refund checks.