FAQ
Common questions from organizers and operations teams.
Why can I not see my event in reports?
Check:
- the event status is active/published
- date filters include the event period
- your account has permission to view that event scope
Why is a coupon not applying?
Review:
- coupon validity dates
- usage limits and event scope
- product/ticket applicability rules
How do I handle a buyer claiming payment succeeded but no ticket was received?
Use Guestlist > Orders first:
- search by order ID, email, or buyer name
- verify payment status
- if paid and incomplete, escalate with order details and timestamp
Can I change event details after launch?
Yes, but use controlled change management:
- avoid structural ticket changes without sign-off
- communicate venue/time updates immediately
- document all post-launch edits for support teams
Where should legal questions be directed?
Use your internal legal contact listed in:
Keep this page short and high-signal. Move long procedures into dedicated guides.